Privacy Policy

1. Introduction

Astro Universe LLC ("Astro Universe," "we," "us," or "our") operates a digital platform that provides business infrastructure and operational tools across multiple industries. This Privacy Policy describes how we collect, use, share, and protect information when you visit our website, use our platform, or interact with our services.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number)
• Account credentials and authentication data
• Business information (company name, role, industry)
• Payment and billing information
• Communications and correspondence with us

2.2 Business and Platform Data

When you use our platform to operate your business or interact with client systems, we may collect:

• Customer and client data processed through our platform
• Operational and transactional data
• Content you create, upload, or store on our services
• Integration data from third-party services you connect

2.3 Usage and Technical Data

We automatically collect certain information about your device and how you interact with our services:

• IP address and device identifiers
• Browser type, version, and language preferences
• Operating system and device information
• Pages visited, features used, and time spent
• Referring URLs and clickstream data
• Performance metrics and error logs

3. How We Use Information

We use the information we collect for the following purposes:

3.1 Platform Operation and Service Delivery

• Provide, maintain, and improve our platform and services
• Process transactions and fulfill service requests
• Authenticate users and maintain account security
• Enable features and functionality you request

3.2 Communication and Support

• Respond to inquiries and provide customer support
• Send service-related notifications and updates
• Provide technical assistance and troubleshooting
• Communicate about product changes and improvements

3.3 Platform Improvement and Analytics

• Analyze usage patterns and optimize performance
• Develop new features and enhance existing functionality
• Conduct research and data analysis
• Measure effectiveness of our services

3.4 Security and Fraud Prevention

• Detect, prevent, and address security incidents
• Monitor for fraudulent or unauthorized activity
• Enforce our terms of service and policies
• Protect the rights and safety of our users

3.5 Legal and Compliance

• Comply with legal obligations and regulatory requirements
• Respond to legal requests and prevent harm
• Enforce agreements and resolve disputes

4. How We Share Information

We do not sell your personal information. We may share information in the following circumstances:

4.1 Service Providers and Subprocessors

We engage trusted third-party service providers to perform functions on our behalf, including:

• Cloud hosting and infrastructure providers
• Payment processors and financial service providers
• Analytics and monitoring services
• Customer support and communication tools
• Security and fraud prevention services

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Business Clients

If you interact with businesses using our platform, we may share information with those businesses as necessary to deliver services you request or to enable their operations. These businesses are responsible for their own use of your information in accordance with their privacy policies.

4.3 Legal Obligations and Safety

We may disclose information when required by law or when we believe disclosure is necessary to:

• Comply with legal process or government requests
• Enforce our terms and policies
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users or the public
• Prevent or investigate fraud, security issues, or technical problems

4.4 Business Transfers

If Astro Universe is involved in a merger, acquisition, sale of assets, or other business transaction, your information may be transferred as part of that transaction. We will notify you of any such change and the choices you may have.

4.5 With Your Consent

We may share information for other purposes with your explicit consent or at your direction.

5. Cookies and Analytics

We use cookies, pixels, and similar tracking technologies to collect information about your browsing activities and provide functionality. These technologies help us:

• Remember your preferences and settings
• Authenticate your account and maintain sessions
• Analyze usage patterns and measure performance
• Improve our services and user experience

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our platform.

We use third-party analytics services to better understand how our platform is used. These services may collect information about your use of our services and other websites.

6. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary based on:

• The type of information collected
• The purpose for which it was collected
• Legal, regulatory, or operational requirements
• Your account status and activity

When information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.

7. Data Security

We implement technical, administrative, and physical security measures designed to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and monitoring
• Employee training on data protection practices
• Incident response and breach notification procedures

While we strive to protect your information, no system is completely secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

8. User Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your information in a portable format
• Objection: Object to certain processing of your information
• Restriction: Request restriction of processing in certain circumstances
• Withdrawal of Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@astrouniversellc.com. We will respond to your request within the timeframe required by applicable law.

You may also have the right to lodge a complaint with a data protection authority in your jurisdiction.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you of material changes through our platform or by email
• Provide you with an opportunity to review the updated policy

Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to working with you to obtain a fair resolution of any privacy concerns.